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Dicas de abordagem para um Telemarketing mais persuasivo – Parte 2
Dicas de abordagem para um Telemarketing mais persuasivo – Parte 2
Conforme combinamos no post anterior, hoje você vai conferir mais algumas dicas de como melhorar a abordagem do telemarketing da sua ONG.
1. Ouça seu cliente com atenção. Não formule a resposta enquanto o cliente fala, se concentre na mensagem que ele está passando.
2. Algumas vezes, a idéia não é dita de forma clara. Para assegurar que você entendeu a mensagem que o cliente passou repita a mensagem, exemplo: “Então, o que a senhora deseja saber é…certo?”.
3. Trate o cliente pelo nome. Essa atitude aproxima e personaliza o contato.
4. Use um vocabulário da fácil compreensão. Ao falar ou escrever para um cliente: entre duas palavras, escolha a mais simples; entre duas palavras simples, escolha a mais curta.
5. Evite palavras negativas. Como: “O Sr. Não entendeu…”. Você pode substituir estas frases por: “O Sr. entendeu muito bem um lado da questão. Agora, existem outros fatores que…”.
Gostou?
Com essas dicas sua abordagem será mais eficiente e acertiva.
70 Comentários
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